At The Online Study, we are committed to providing high-quality stock market education and a great learning experience. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be provided for our courses and services.

1. Eligibility for Refunds
Refunds may be issued under the following conditions:

• Cancellation before Course Start: If you cancel your enrollment in a paid course before the course starts, you may be eligible for a full refund. The request must be made at least 48 hours before the course start date.
• Course Not as Described: If the course content significantly differs from what was advertised, you may request a refund within 7 days of the course start date, provided you have not completed more than 20% of the course material.
• Technical Issues: In the case of technical issues that prevent you from accessing or using the course content, and we are unable to resolve the issue in a reasonable time frame, a refund may be provided.

2. Non-Refundable Situations
Refunds will not be issued in the following cases:

• Course Completion: Once you have completed more than 20% of the course content, refunds are not available, regardless of the reason.
• Change of Mind: Refunds are not available if you simply change your mind after starting the course.
• Failure to Participate: If you do not attend live sessions or do not complete course assignments, a refund will not be issued.
• Partial Attendance: Partial completion or non-use of the services is not eligible for a refund.

3. Refund Request Process
To request a refund, you must contact us via email at info@theonlinestudy.in within the eligible time frame. In your email, please include the following details:

• Full Name
• Course Name
• Enrollment Date
• Reason for the Refund Request

We will review your request and notify you of the outcome within 5-7 business days.

4. Refund Approval and Processing
If your refund request is approved, the following process will be followed:

• Full Refund: If eligible, the full amount paid will be refunded to your original payment method.
• Partial Refund: In certain cases, we may issue a partial refund, depending on the amount of the course completed and the circumstances of the refund request.

Refunds will be processed within 10-14 business days from the date of approval.

5. Exceptions
In special cases where unforeseen circumstances such as medical emergencies or other legitimate reasons prevent you from participating in the course, we may offer a course credit or a deferred course start instead of a refund.

6. Changes to this Policy
The Online Study reserves the right to modify or update this Refund Policy at any time. Any changes will be clearly communicated on the website. Continued use of the website and services after any changes will constitute your acceptance of the revised policy.

7. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at:

• Email: info@theonlinestudy.in
• Phone: +91 99157 82000
• Address: 481, Industrial Area-B, Gill Road, Ludhiana, Punjab, India